Shipping policy

1. Processing Time:
- Made-on-Demand: All our products are made on demand and are individually crafted for each customer. This unique process ensures that you receive a high-quality, personalized product. Please note that the production time can vary depending on the complexity of the item and prevailing conditions.

- Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. This email does not indicate that your order has been shipped or delivered. It only confirms that we have received your order and it is being processed.

2. Shipping Methods and Timeframes:
- Carrier Selection: We work with reputable shipping partners to ensure safe and reliable delivery of your products. The carrier selection may vary depending on your location, the product(s) ordered, and any applicable shipping restrictions.

- Estimated Delivery Time: After production, your order will be shipped according to the shipping method selected during checkout. The estimated delivery timeframes provided are estimates only and are not guaranteed delivery dates. Factors such as customs clearance, weather conditions, and local postal services may impact delivery times.

3. Shipping Costs:
- Shipping fees are calculated based on the destination, weight, and dimensions of the package. The total shipping cost will be displayed during the checkout process before you complete your purchase.

- Free Shipping Promotions: We may offer free shipping promotions from time to time, subject to certain eligibility criteria outlined in the specific promotion. Please refer to the terms and conditions of the promotion for details.

4. Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing the tracking information for your package. You can use this tracking number to monitor the progress of your shipment through the carrier's website.

- Order Status Updates: You can also log in to your account on our website to view the status of your order. Please note that it may take a short period of time for the tracking information to become available after your order has been shipped.

5. International Shipping:
- Customs Duties and Taxes: For international orders, please note that you may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are beyond our control. Customs policies vary widely from country to country, so please check with your local customs office for more information.

- International Shipping Restrictions: Some countries may have specific shipping restrictions or prohibitions for certain products. In such cases, we reserve the right to cancel or modify your order accordingly. If you have any concerns about international shipping, please contact our customer support team before placing your order.

6. Address Accuracy:
- It is the responsibility of the customer to provide accurate and complete shipping information. Please ensure that the shipping address entered during checkout is correct and includes all necessary details (such as apartment numbers, unit numbers, etc.). The Company will not be held responsible for any shipping issues or delays due to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages:
- The Company is not responsible for any lost, stolen, or damaged packages once they have been handed over to the carrier for delivery. However, if you encounter any issues with your delivery, please reach out to our customer support team. We will do our best to assist you in resolving the matter with the carrier.

8. Change of Shipping Address:
- Once an order is placed, we are unable to accommodate changes to the shipping address. Please review your order carefully before submitting it. If you need to change the shipping address after placing an order, please reach out to our customer support team as soon as possible. We will do our best to assist you, but we cannot guarantee that the change can be made.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance.

Effective Date: January 2023